Products

Pegasus Satellite and Electronics

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Policies, Service Rates and Warrantees

Policies:

Payment is due upon completion of service. This means that when we have finished the service call, you pay us for the services rendered and invoiced by check or cash.
(We do not accept credit cards)
If the service call cannot be completed because customer cannot or does not want
to pay for needed equipment or materials of the service they have requested,
then it is considered a completed service call and billed accordingly.

To request service without the ability to pay constitutes fraud. Don't do it.

When the service call is done: If service has been halted by the service person due to needing to order or obtain materials, then the service will be suspended to resume at a later time and will not be billed unless customer doesn't make available the time during standard business hours, and then we will send a bill for expended time and materials.

Service Rates

Standard Labor Rate is 60.00 per hour, first hour minimum

Monday - Friday 9am to 5pm

Nights and weekends 65.00 per hour by appointment

30.00 sur-charge for "Rush" appointment/service (Changing previously scheduled customers.)

Trip Charge of 60.00 per hour starting from our office, less 30 minutes
Does not apply to Chino, Paulden, Prescott central, and Prescott Valley central.

(This is due to some long, bumpy dirt roads we have experienced getting to you folks in "the boonies")

If you have a failure with a System purchased from us...

Please, Call Us! 636-5249

Calling the DISH Network 800 number and talking to the Customer Service Representatives (CSRs) is okay, but please note that sometimes you will be talking with Cue-Card readers based in India or Philippines who do not have the experience to go farther than what they read to you.
If you don't get an American, hang up and try again.

Use the 800 number for changing programming or billing questions, or to ask for assistance when it's "after-hours", but remember that the CSRs are not as experienced as the folks at Pegasus Satellite & Electronics (PS&E) who have been selling and installing satellite for the past 24 years here in Chino Valley.

Warrantees

Service warrantee - 90 Days. This is for standard "non warrantee" service requests done.

Systems are warranted by Manufacturer for defects and workmanship for one year from date of purchase.
(PS&E has no control over Dish Network warrantee, please read owners manual for details.)

PS&E provides a 1 year Installation Warrantee on our promotional installation to perform repairs to the system should a defect arise. Also system materials such as coax and connectors installed and provided by PS&E will be warranted for 1 year for workmanship. This includes exterior connections for weather proofing against water damage to cables and connectors.

Warrantees does not include shipping charges.
Warrantee void if system and or materials have been serviced, damaged, or altered by customer, animals, or another service entity, including any service people sent directly from DISH Network.
You should always contact your local installing dealer FIRST for both in or out of warrantee service.

If you purchased directly from DISH Network, Telemarketer, or "sales only" retailers, then you do not
have a local installing dealer. You will get who they send you, it will not be us.

(Of course, we will be willing to repair or service your system from them at our normal service rates plus parts.)

Pegasus Satellite & Electronics, servicing Yavapai County for over 24 years.

1/30 Day and DOA warrantee

Within the first 30 days, we usually can supply an immediate replacement.
DISH Network warrantee ships replacement equipment directly to your home upon our determining you have a failure and calling in for a RMA on your system, from your home.

After such time, DISH will not ship equipment to a dealer without incurring a 15.00 shipping charge, which is... clearly stupid. It also gives DISH an unfair advantage on a number of counts, but you know, we don't write the rules, they do.

How it works is during the first year, we would come out and determine what has
failed on the system, handle "return authorization", return to reinstall the
replacement part when it arrives and drop off defective part to shipper, as part of our warrantee coverage.
(Trip charges apply for distant locations after the first 90 days.)

Dish Network assigns the replacement receiver to your account, and therefore cannot be used on someone else's account. If we were to supply a direct replacement, we would have to make yet a third trip out to your home to re-swap equipment, and then have to "reprocess for redeployment" to be able to use the loner.
Update: In some cases, this has been improved to allow swap out. (To be determined)

Purchased Equipment
If your receiver is defective from normal operation within 1 day
we will swap out the defective unit with a new replacement, or a
refurbished "like new" within 30 days of installation.
This is not our policy, but DISH Network's policy.

Warrantee does not cover acts of God.

You are expected to know how to operate your TV and VCR. Many times we
are called out to put the TV on the correct channel or problems with those items,
and that is not covered by any warrantee!
Just because we put in a Satellite System, doesn't mean we are
warranting your TV or VCR, or that you know how to use it.
(Yes, some people actually think that it is/does.)

Do Not blindly trust some Customer Service Representative (who may not even own a satellite system)
on the phone to tell you your receiver is defective without calling us first.
Most problems are issues that can be handled on the phone, by experienced techs.
(I mean, we get a lot of folks who forget to put the TV on channel 3 (or Video 1).

Multi-functional remote systems are not guaranteed to operate your individual TV, VCR or stereo, and we are not selling satellite based on the remote control or it's ability to control other devices, and has no real affect to your satellite viewing operations. If your remote has been programmed for your TV, VCR etc., you may have to reprogram it again after changing batteries. Please refer to channel 101 for assistance or call us at 636-5249.

This listing may not be all inclusive, but it will be improved as time goes on. Thanks.

Pegasus Satellite Electronics is an authorized independent contractor retailer of DISH Network L.L.C. DISH, DISH Network and DISH Network logos are registered trademarks and/or service marks of DISH Network L.L.C. and/or its affiliate(s). The DISH Network trademarks and/or service marks are used by authority of DISH Network L.L.C. and/or its applicable affiliate(s).

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