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In memory of a truly great man, an employee, and my friend - Gary Lowell.

A great man, friend and employee.

 

 

 

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© Pegasus Satellite
and Electronics 2018

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Pegasus Satellite & Electronics

  Viasat

Well, some things are still in the air, but the satellite is up in the sky!

 

UPDATE 1/8/2018: Planned offering of the New Viasat System will begin February 1st to parts of the U.S. and by about February 20 the whole country.

Here in Arizona, I will say Feb. 20 as new stuff seem to start in the East coast. But it could be sooner if everything goes well. Due to the high volume of requests, it is speculated that there may be an equipment shortage. Make sure you are on my list of waiting as it will be "first come, first called".

 

Viasat's newest satellite has been launched and is in progress of being placed in orbit. This is a question and answer type of news page about why and what we can expect from the activation of this new satellite.

 

Why is it taking so long?

First of all, this is the largest satellite ever launched. It is such a big deal that Viasat did not go with a newer rocket company, but waited for the tried and true rocket company Arianespace and was lanched in June from French Guiana. But besides that, this satellite incorporates a different type of manuvering system utilizing Ion propulsion. Standard fuel trusters use a lot of fuel adding expense and weight to the satellite. Ion thrust is achieved by electricity generated by the solar panels and batteries on the satellite. It is a slower, but very efficient means of moving objects. This also helps insure a longer use of the satellite because the fuel won't necesarilly run out so soon.

 

So when should it be operational for full use?

The expected time frame is the first quarter of 2018. Hopefully by the end of January, if all goes well in all the testing that must be done once it acheives proper orbit and positioning. It is expected to become positioned and then tested by Boeing by late October before handing it back to Viasat. Once Boeing gives the A-Okay, Viasat begins their process of making the thing work as expected.

 

Who gets to use it first?

Of course new customers will be the first to be customers on the new satellite. PS&E has been told that customers who (still) are on Wildblue and Exede's Anik F2 satellite will also be able to upgrade their systems to the new satellite. By transitioning some customers off the older satellites, they will be able to crank up the output of the remaining customers to a higher speed than ever before. As some of you may know, although you have an "Up To Speed" of 5 Gbps, you can see your actual speed tests have been cranked up a bit more than that. At PS&E, I have seen speeds up to 14 Gbps. This is because some customers have been able to be transitioned to Viasat 1, giving a little more to the others. We still cannot assure you of those speeds and can only tell you "up to" speed of 5Gbps, but if you want to check it out, go to www.speedtest.net and see for yourself. Anyone who doesn't have Exede now, may come to out my office, with your own laptop (if you would like) to test it for yourself.

 

Why was the Exede5 beam closed for some time?

Viasat is a smart company over greed. (In my humble opinion... and their actions...) They did not want to overload the beams that carry High Speed Internet to their existing customers. Although that really hurts their dealers in those areas, they had to think of their customers first.
Let me tell you, this really hurt the local dealer (PS&E), but we do have the better product.

 

What are we going to get from Viasat2?

Not only will unserved areas be covered, the speed in some areas will be able to have an "up to" speed of 100Mbps! This is fantastic for satellite. Some folks can remember the days of 500Kbps. This can compete with your DSL and Terrestrial Services, as well as some cable systems. The only thing that will be caveats to that is Fiber and Latency.

 

What do you mean by Fiber and Latency?

Fiber is the fastest thing on the planet so far, but it doesn't reach everywhere. Latency it the delay in the signal going from point A to B. The satellite is 22,600 miles in the sky. You just can't change physics. It is expected that the ping time will be as good as 500 milliseconds (1/2 a second) whereas fiber gives you better than 60 milliseconds. Where that is a problem is on fast action gaming. By the time to shoot someone, you may have been shot already. For everyone else... it should be no problem. Online poker should be indistinguishable for example. By the way, I have seen ping times as low as 600 millisecond already.

 

Can I get on the Exede5 now and upgrade to Viasat2 technology?

YES! At a seminar I attended September 7th, 2017, I asked this question THREE TIMES, and the answer was Yes. What was not known was how it was going to happen. It is SPECULATED that you WILL have to start your two year obligation over at that time and choose a package offered at that time. For the folks in the boonies, this is not a big deal. You cannot get anything better anyway (in my humble opinion). I mean, this is a freakin' big satellite! It is also unknown if there will be some form of charge but it is SPECULATED that you will pay for the service call, which is $99.00. This has not been written in stone as of yet, they are still working on getting this bird in operation. Please note that some areas that I might charge a "trip charge" may be waived depending on the decisions made by Viasat and where you live. (Boonies folks. Boonies.)

 

What will the upgrade entail?

You will have to get a new Modem and Tria. (The tria is the amplifier/transmitter part on the dish). Please note that you are responsible for returning the old modem and tria to Viasat. Dealers are not allowed to take your old equipment. Typically, you will be sent a box to return the equipment in. You MAY have to pay shipping. IF YOU DO NOT return the product YOU WILL have to pay for them. (Just return them and make note of your tracking number. Seriously.) In some cases the dish you have will work with the new tria. If it is not the newer style dish, you will... I assume... have a $70.00 charge for a newer dish. This has not been determined as of yet, but please be aware of the possibility. Here is the type of dish that must be changed out if you have it. Most likely, I SPECULATE, that Viasat will throw in the dish as they want you to be a happy customer, as that is very important to them. Again, I am speculateing.

 

What is the difference in equipment?

The modem has been redesigned for a number of reasons. One of which is that it is supplying the power to the tria, which is the heart of the dish. So it has been designed to prevent you from confineing the modem by stacking stuff on top of it. It needs to breath. It generates a bit of heat and heat is a thing that MUST be allowed to vent away from the unit. Older designs had allowed folks to ignore venting which causes problems. (DON'T ignore the heat venting. PLEASE!) Also, the new tria has a few features that is different from the older trias, and it is what makes things happen from the dish to the satellite. The tria is the heart, the modem is the lungs.

 

What packages will I be offered?

Please take a look at the current Viasat1 offerings. Start with that. I am told there may be better packages, but again, they need to get this satellite up and running before they can consider the variations in offers to folks around the country. This is another "unknown" at this time. January and February will lay out the offers they will have. I can tell you about some smaller packages, but what is the point? Speculation is not reality.

 

Should I call an 800 number to get Viasat's new system?

NO! Do not call any 800 number if you want a local dealer and installer. Many 800 numbers are just sales people for "sales only" dealers, including Viasat themselves. They then rely on fulfillment installers who do not have the personal attachment that we do. If you end up requiring service, you probably wont see the person who came out originally.

 

I have adopted a few customers because the fulfillment people don't want to return for a service call as it is not profitable. That is why I will charge a trip charge to folks that are far off from our office. Some dealers will tell you they will never charge a trip charge. They won't and it's because they wont come out. They got the install money, why bother with piddly service calls?

 

 I have almost totally stopped doing system adoptions because the installations were done so poorly that I lose just about every time I go out on a service call for those. And why should I support the competition?

The number you need to call is . This is the same phone number for PS&E for 33 years.

Please note that I could be out doing an installation or a service call, so Please leave me your name and contact info should you get my phone answering machine.

 

Why should you deal with Pegasus Satellite & Electronics?

My name is Raymond Storla. I have been a satellite dealer in Chino Valley since October of 1984. I am a electronic technitian. (By trade, and by heart.) I am not a salesman. I may have future employees to sell the products, but I am the real deal. I have done big dishes (still doing some for a TV station in Phoenix), I have been a DISH Network dealer (I quit them a couple of years ago due to a physical issue that I had to work out with my left arm), and I have done Hughesnet (years ago, but quit them for this better product), and have been doing Wildblue internet since they started with NRTC. I was involved wiith the NRTC originally, who had first option to offer Wildblue.

 

I also work on computers, I help you with your satellite tv service odd jobs, and offer a variety of side services like local antenna systems and Panamax surge suppression (which is very important), and even web hosting.

(Sorry my web pages are behind on those things due to lack of requests... and currently a one man operation.)

 

YOU ARE IMPORTANT TO ME. You are my people. Although I cannot control everything in the world, I try to take care of you if you were to have a problem. I want you to refer me to your friends and neighbors with confidence that I will treat them with respect and confidence that I give to you. This is all that I am. I want to earn your respect... properly.

 

I cannot speak for other dealers, but I do not have a lot of service calls. That not only reflects upon the quality of Viasat's product, but to my own quality of installation. I also don't make a lot of money because of that. Although we all need money, my integrity is most important to me. However, I will not let you abuse it either. After 33 years of serving Yavapai county and others, this is still all I have and all that I am... dedicated.

 

Who is Viasat, Exede and Wildblue?

Wildblue was bought by the folks who manufactured their product- Viasat. They then created Exede, which was like "Night and Day" to Wildblue. They have now extended themselves to build the best satellites with the greatest technology available today. Viasat is a US company that is leading the world in satellite internet technology and I am happy to provide their product to you. Sure, I have had to wait for them to launch satellites, but damn, they are some great satellites.

 

Note: Some of the terminology on this page has not been authorized by Viasat... like the word... damn.

 

 

 



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